Gulf Craft recognized for customer service excellence and business leadership at MENAA Awards

Dubai, UAE – 3 January 2017: Emirates-based shipyard, Gulf Craft, was recognized for its exceptional customer service and business leading efforts at the prestigious MENAA Awards.

The distinguished accolades, which were distributed at the Burj Al Arab, celebrate organizational best practice in leadership and customer service across the Middle East, North Africa, and Asia. The fourth edition of the MENAA Awards were held in partnership with the Institute of Leadership and Management, City and Guilds Group, and Zurich University of Applied Sciences.

Gulf Craft took home the ‘Customer Delight Award’, which is granted to an organization that aspires to not only meet, but also exceed customer expectations through a variety of initiatives, including the introduction of innovative products and services that are relevant to customer needs, timely and accurate delivery of a product or service, creating positive customer experiences, and the presence of clear and credible standards.

  Mahmoud Itani, Gulf Craft's Marketing & Communications Manager, received the 'Customer Delight Award' on behalf of Gulf Craft

Mahmoud Itani, Gulf Craft’s Marketing and Communications Manager, was also honored with the ‘Best Business Leader Award’, which is granted to a business leader who has made a valuable contribution to an organization and played an instrumental role in its growth on both a national and international level.

Erwin Bamps, CEO of Gulf Craft, said: “It is truly an honor to have received the ‘Customer Delight Award’, which reflects our commitment to transforming our clients’ seafaring aspirations into tangible cruising experiences. By catering to the diverse requirements of our clientele and making yacht and boat ownership as user-friendly as possible, we have helped people around the world experience the possibilities of on-water living.”

Mahmoud Itani, Gulf Craft's Marketing & Communications Manager, awarded with 'Best Business Leader Award'

Mahmoud Itani, Marketing and Communications Manager at Gulf Craft, said: “I would like to thank the jury at the MENAA Awards for this prestigious recognition. It has been a rewarding experience working at Gulf Craft and seeing the company flourish into the industry leader that it is today. I look forward to being a part of this continuous journey.”

One of the world’s top 10 superyacht shipyards, Gulf Craft has a proven track record of delivering value to its customers through the timeless design, world-class craftsmanship, and powerful engineering of its yachts and boats. Customer service excellence is a core value at Gulf Craft, which the builder has achieved through ongoing research and development, a dedicated around-the-clock support team, and reliable after-sales services. Having served the region’s seafaring needs for more than three decades, Gulf Craft continues to put both the UAE and the region on the map in the leisure marine industry.